Frequently Asked Questions
Everything you need to know about your next favorite pair of shoes.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental U.S. Once your order ships, you will receive a tracking number via email to monitor your delivery status.
What is your return policy?
We offer a 365-day return policy. Items must be in their original, unworn condition and include the original packaging to be eligible for a full refund.
Are the products on Shoebacca authentic?
Yes, we guarantee that all products sold on our site are 100% authentic and sourced directly from the brands or authorized distributors.
Do you offer international shipping?
Currently, we ship to all 50 U.S. states and military APO/FPO addresses. We are working on expanding our shipping options to international customers in the near future.
How do I know what size to order?
We provide a comprehensive size guide on each product page. Since sizing can vary between brands, we recommend checking the specific brand's size chart before completing your purchase.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and financing options like Affirm to make your shopping experience seamless.